Product Support Specialist

A company is looking for a Product Support Representative to assist with customer inquiries and technical support.

Key Responsibilities

Efficiently respond to customer inquiries via phone, email, chat, and ticketing system

Troubleshoot and document cases, owning customer cases until resolution

Build and maintain expert knowledge of company software applications and the healthcare industry

Required Qualifications

Associates Degree or higher

Prior experience handling customer product support cases through phone, email, and chat

Knowledge of clinical research or healthcare field preferred

Prior experience with Clinical Trials background is a plus

Ability to work late shifts and cover on-call support as needed