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Service Desk Manager

Service Desk Manager

VirtualVocationsOmaha, Nebraska, United States
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A company is looking for a Service Desk Manager to lead IT Managed Services operations for a large customer.

Key Responsibilities

Lead and develop a diverse Service Desk team while ensuring performance expectations and accountability

Oversee daily Service Desk operations, managing incident resolution and service delivery for a large enterprise customer

Identify and implement operational improvements to enhance efficiency and customer satisfaction

Required Qualifications

5+ years of experience in IT Service Desk or Managed Services leadership roles

Strong knowledge of ITIL v3 / v4 frameworks

Proven experience managing large enterprise customer environments

Demonstrated success in team leadership and talent development

Experience with analytical reporting and stakeholder management

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Service Desk Manager • Omaha, Nebraska, United States

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