Account Manager (Orlando)

Job Summary

The account manager oversees projects and business relationships with assigned accounts, exceeding customers expectations. This position is responsible for the sale of the organization's products in a specified region or major geographical area and provides ongoing support to product distribution channel.

Responsibilities

• Oversee projects associated with assigned accounts, including but not limited to new development, community management, internal and external communication, and support and maintenance issues
• Evaluate assigned accounts business processes and provide recommendations for automation and enhancements that generate additional revenue
• Collaborate with business development
• Collaborate with development, marketing, support, community management and QA to ensure the successful launch and acceptable performance of solutions
• Identify revenue opportunities within assigned accounts and their community through communications, programs and other activities as needed, collaborating with marketing, community management, business development and support
• Act as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts. Provide regular status reports and manage task lists on assigned accounts progress for all project areas
• Manage projects using defined project management tools and communication vehicles
• Facilitate enhancements to communications, tools, capabilities and product lines
• Participate in cross functional groups to establish marketing campaigns, product direction and productive solutions
• Ensure reporting and communications is frequent and bi-directional
• Assists resellers with organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained
• Develops and increases sales revenue to meet assigned targets
• Becomes actively involved in a new resellers sales orientation and sales training programs
• Acts as a resource to resellers in contract opportunities and proposals
• Assists resellers with contract negotiations, closing the sale and developing marketing plans for contract accounts
• Assists with the planning of sales exhibits
• Attends trade shows
• Participates in education and training conferences on selling and marketing programs
• Coordinates and assists in leading sales meetings to include site selection and agenda preparation
• Keeps informed of new products, services and other general information of interest to customers
• Checks on competitive activity and develops new methods of attaining resellers and assisting resellers in attaining new accounts
• Troubleshoots problems regarding products provided
• Answers questions from resellers and handles complaints
• Performs other job-related duties and responsibilities as may be assigned from time to time
• All other duties as assigned