Talent.com
Senior Director of Customer Service
Senior Director of Customer ServiceVirtualVocations • Garden Grove, California, United States
Senior Director of Customer Service

Senior Director of Customer Service

VirtualVocations • Garden Grove, California, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Senior Director, Consumer & Customer Service.

Key Responsibilities

Set the customer service vision and strategy in partnership with senior leadership to deliver exceptional support

Lead and develop a high-performing service organization, focusing on accountability and continuous improvement

Establish KPIs and reporting to measure service performance and provide insights to the Executive Team

Required Qualifications

10+ years of experience in customer service, customer success, or operations roles, preferably in consumer goods, wellness, or healthcare

Proven leadership experience managing multi-channel service organizations with teams of 10+ employees

Strong analytical skills and experience with CRM, ERP, and order management tools

Demonstrated success in improving service metrics and implementing scalable processes

Bachelor's degree required; advanced degree preferred

serp_jobs.job_alerts.create_a_job

Director Of Service • Garden Grove, California, United States

Job_description.internal_linking.related_jobs
Senior Director of Product

Senior Director of Product

VirtualVocations • Ontario, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Product to lead their Investor Data and API platform strategy.Key Responsibilities Define and own the product strategy and roadmap for data ingestion...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Call Center Operations

Director of Call Center Operations

VirtualVocations • Irvine, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Call Center Operations responsible for overseeing the centralization of call center functions and enhancing service delivery. Key Responsibilities Lead the i...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Service Operations

Director of Service Operations

Ultimate Staffing • Irvine, CA, United States
serp_jobs.job_card.full_time +1
Director of Service Operations.Irvine, CA (Hybrid - 3 days onsite, 2 days remote).Direct Hire, Full-Time, Exempt.Director of Service Operations. This senior leadership role will oversee centralized ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Director of Services

Senior Director of Services

VirtualVocations • Norwalk, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Services.Key Responsibilities Define the vision and build a leading AI services organization, recruiting and mentoring a high-performing team Own th...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director, Customer Service

Director, Customer Service

Qcells • Irvine, CA, US
serp_jobs.job_card.full_time
As a Director, Customer Service at Hanwha Q CELLS America, you will play an instrumental role in the growth of our business, particularly in the customer service, technical support, field applicati...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30
Senior Director - Consumer Engagement

Senior Director - Consumer Engagement

Murad • El Segundo, CA, US
serp_jobs.job_card.full_time
Senior Director - Consumer Engagement.The Senior Director of Consumer Engagement is a highly visible marketing leadership role that intersects brand strategy, content, and culture to shape how and ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Director of M&A Integration

Senior Director of M&A Integration

VirtualVocations • Long Beach, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of GDATS M&A Integration.Key Responsibilities Serve as the primary liaison to the GDATS Senior Leadership Team on all M&A tech integration initiatives ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Director of Customer Success

Senior Director of Customer Success

VirtualVocations • Fullerton, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.Key Responsibilities Lead and manage the Customer Success team, providing mentorship ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Customer Success

Director of Customer Success

VirtualVocations • Glendale, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Success.Key Responsibilities Design and execute the scaled customer success strategy across North America Lead, coach, and develop a high-performi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director - Customer Service

Director - Customer Service

Aioi USA & MOTER Tech • Torrance, CA, US
serp_jobs.job_card.full_time
Our edge-computing-based advanced data analytics and software platform transforms vehicle data into actionable insights that drive the next generation of driver scoring, risk analytics, and insuran...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Director of Customer Service

Senior Director of Customer Service

VirtualVocations • Torrance, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Customer Success Manager, Service Provider

Senior Customer Success Manager, Service Provider

Relativity • Los Angeles, CA, United States
serp_jobs.job_card.full_time
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Customer Experience

Director of Customer Experience

VirtualVocations • Orange, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Experience.Key Responsibilities Define key performance metrics and benchmarks for Customer Experience, driving continuous improvement Provide acti...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Director of Operations

Senior Director of Operations

Michael Page • Los Angeles, CA, US
serp_jobs.job_card.full_time
Lead multi-site operations for a fast-growing, innovative food manufacturer.Drive transformation with CI, GMP, and strategic CapEx initiatives. This company is a leading contract manufacturer in the...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Outbound Sales

Director of Outbound Sales

VirtualVocations • Signal Hill, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director, Outbound Sales.Key Responsibilities : Lead, mentor, and manage a team of outbound agents and supervisors Develop and implement call center strategies to impro...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director of Sales

Senior Director of Sales

VirtualVocations • Torrance, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Sales to lead the Employer & PPS market.Key Responsibilities Lead and develop a team of Strategic and Commercial Account Executives, focusing on rela...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager of Customer Operations

Senior Manager of Customer Operations

VirtualVocations • Torrance, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Customer Operations to lead inbound virtual contact center teams.Key Responsibilities Build and maintain a high-performance culture by setting goals and...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Retention

Director of Retention

VirtualVocations • Irvine, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Retention to lead customer engagement and retention strategies.Key Responsibilities Own the full subscriber journey, including onboarding, renewal, and chur...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Field Service Director

Field Service Director

Diedre Moire Corp. • Pomona, CA, US
serp_jobs.job_card.full_time
Service Manager Industrial Machinery - Pomona, CA Field Service Manager Supervisor Director Manufacturing Production Line Machinery Automation Automated Assembly Fabrication Processing Packaging _....serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director of Business Development

Senior Director of Business Development

VirtualVocations • Pasadena, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Business Development to define and execute its alliances strategy focused on ISV and strategic SaaS partnerships. Key Responsibilities Define and exec...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted