Commercial HVAC Service Supervisor

Description

Position Purpose

As a Service Supervisor at LONG, you will lead and support a team of HVAC Service Technicians, ensuring the successful installation, maintenance, troubleshooting, and repair of HVAC systems within your designated area. Your role will involve supervising daily operations, providing hands-on training to new hires, and delivering ongoing training to current technicians. In addition to overseeing your team, you will handle complex service calls and serve as a subject matter expert in all areas of HVAC systems under your responsibility

Pay range : $45 - $62 per hr. plus potential profit share.

Benefits

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing / Bonus / Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to :

• Oversee the daily activities of technicians, including task assignment, progress monitoring, and ensuring quality and timely completion of tasks.
• Provide guidance and support for complex troubleshooting, system diagnostics, installations, and technical issues.
• Supervise, mentor, and manage technicians, including hiring, performance evaluations, coaching, and disciplinary actions.
• Train and set ongoing training goals and objectives for HVAC Service Technicians while supervising progress.
• Manage budgets, schedules and resources efficiently.
• Provide support and be a back-up to the Service Manager as needed.
• Recommend procurement and ensure care of all required service tools, inventory and vehicles.
• Ensure the quality of service delivered by HVAC Service Technicians adheres to department procedures and standards.
• Address escalated customer complaints with a strong focus on delivering exceptional service and ensuring customer satisfaction, prioritizing swift and effective resolution.
• Continue to perform maintenance, troubleshooting, repairs, and installation of higher-level service calls as needed.
• Create, train for, and maintain a culture of excellent customer service among technicians.
• Maintain positive working relationships with customers, technicians, dispatch, sales, and management.
• Promptly and accurately complete all required paperwork while on the job.
• Work to ensure that LONG is fairly compensated for all work including that performed outside contractual obligations.
• Provide documentation as needed for scheduling, personnel, billing, and job site issues.
• Perform timely and accurate timecard reporting.
• Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team.
• Ability to work after-hours when needed.
• Other duties as assigned.

Qualifications

Preferred Qualifications

Physical Requirements

Environment

Hazards

Competencies

To perform this position successfully, an individual must display the following qualities.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we don't just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.