Principal Site Reliability Engineer (Miami)

Principal Site Reliability Engineer

As a Principal Site Reliability Engineer at Kandji, you will play a critical role in ensuring the reliability, scalability, and performance of our platform. In this strategic position, you'll work cross-functionally to build and evolve the systems, tools, and processes that keep our services resilient and performantespecially as we scale to meet the demands of a growing customer base.

You'll bring a deep understanding of distributed systems, incident management, observability, and automation. Your experience with AWS, Kubernetes, and Infrastructure-as-Code (Terraform preferred) will help drive efforts to proactively identify and eliminate reliability risks, reduce toil through automation, and establish engineering best practices across teams.

We're looking for a seasoned engineer with both technical depth and a strategic mindsetsomeone who can guide long-term reliability efforts, lead postmortems and systemic remediation, and mentor others in SRE principles. This role provides the opportunity to shape the culture and architecture of reliability at Kandji, partnering closely with engineering, infrastructure, and product teams to build systems that are not only functional, but fault-tolerant and maintainable.

How You Will Make a Difference Day to Day :

• Reliability Strategy & Resilience Engineering : Design and implement fault-tolerant, scalable, and highly available systems across our AWS-hosted platform to ensure reliability under load and failure conditions.
• Service Ownership & Runbook Maturity : Partner with engineering teams to define and uphold SLIs / SLOs, perform root cause analyses, and drive post-incident reviews with a focus on long-term systemic improvements. Run recurring reliability reviews, and mature incident response practices including alert quality, runbooks, and failure simulations.
• Automation & Tooling : Build and maintain automation for deployment, incident response, and remediation workflows to reduce manual toil and increase operational efficiency.
• Secure Systems Design : Hands-on experience implementing DevSecOps practices including secure IaC, policy-as-code, and embedding controls in pipelines or platform abstractions.
• Observability & Monitoring : Champion the development of comprehensive observability solutionsincluding metrics, logging, tracing, and alertingto enable proactive detection and resolution of issues.
• Infrastructure as Code : Contribute to and improve our Terraform-based infrastructure management, enabling consistent, auditable, and repeatable infrastructure deployments.
• Capacity Planning, FinOps & Performance : Lead efforts in system tuning, load testing, and capacity forecasting to support our scaling platform and avoid bottlenecks before they occur. Lead efforts to monitor and optimize cloud costs across environments. Design and advocate for architectural trade-offs that balance cost, performance, and reliability.
• Cross-Functional Reliability Coaching : Embed reliability thinking into engineering and product workflows. Run architecture reviews, failure simulations, and training to elevate operational discipline.
• Mentorship & Leadership : Mentor engineers across the organization in SRE best practices, incident response, and reliability design patterns, helping build a culture of ownership and operational excellence across the company.

We'd love to hear from you if you have :

Benefits & Perks :

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.