Accounts Receivable Analyst

Accounts Receivable & Collections Analyst

The Accounts Receivable & Collections Analyst will ensure DOOR maintains healthy cash flow and mitigates financial risk by managing customer credit, collecting outstanding payments, and supporting cross-functional teams with accurate, timely financial information. This role safeguards revenue integrity and strengthens customer relationships through proactive communication and resolution of account issues.

The Accounts Receivable & Collections Analyst oversees billing, payment processing, and credit management, while coordinating with sales, customer service, and accounting to resolve disputes, maintain compliance, and optimize receivables performance.

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platformhelping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market. We believe smarter buildings make life simpler. At DOOR, you'll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

Manage aging reports and proactively contact customers to collect past due balances. Process daily invoices and accurately apply payments (Lock Box, Credit Cards, Wire Transfers, Sales Credits, etc.). Make collection calls and maintain professionalism and diplomacy in customer service. Process and track all credit applications and related documentation. Manage and maintain tax documents for customer accounts. Investigate and resolve customer and sales staff disputes and inquiries. Maintain accurate and updated records of all customer interactions and account activity. Contribute to audit support, reporting, and special projects. Review customer contracts as needed for collections or dispute resolution.

25 years of direct experience in collections or accounts receivable. Skilled communicatorboth written and verbal. Strong conflict resolution, customer service, and problem-solving skills. Proficient in Excel, Word, and accounting software (NetSuite is a plus). Experience in cash application, credit holds, and sales tax documentation. Knowledge of Supplier Waivers is a plus. Ability to analyze data, define problems, and draw valid conclusions. Excellent organizational and time management skills.

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

• Occasional Travel to DOOR locations / conferences.
• This role will be in-person part time (2-3 days a week)

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits :

Joining us means :

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers : Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR :