Customer Service Representative (Orange)

📌 Job Title : Customer Service Representative (CSR)

🕒 Training & Work Schedule

• Training Hours : 8 : 30 AM 5 : 30 PM (includes a 1-hour lunch break)
• Post-Training Schedule : 8-hour shifts scheduled between 8 : 00 AM 5 : 30 PM, with lunch breaks ranging from 30 minutes to 1 hour
• Final schedules will be provided by the end of training or earlier
• Schedules may change based on business needs; any changes will be communicated at least one day in advance
• Employees scheduled to end at 5 : 30 PM must remain until the call queue is cleared, which may occasionally extend the shift slightly beyond 5 : 30 PM

🎯 Role Overview

As a Customer Service Representative, you will serve as the first point of contact for CalOptima Health members and providers. Youll handle inquiries and resolve concerns related to Medi-Cal programs in Orange County with professionalism and empathy.

💼 Key Responsibilities

Qualifications