Supervisor, Customer Service

Customer Service Supervisor

Responsible for supervising the daily, proactive delivery of exceptional customer service by employees within the Customer Service section of the Greater Orlando Aviation Authority's (GOAA) Customer Experience Department. Play a collaborative role in growing and implementing standards and processes to enhance service delivery. Assist with the day-to-day operational activities of the Customer Service Representatives and MCO Navigators Program. This position will be responsible for payroll, onboarding, scheduling, and daily operational assignment, training and oversight. This position will primarily assist during evening and weekend hours.

3rd Shift - $1.00 per hour