CSR (Bilingual Mandarin or Cantonese)

Job Description

Job Description

Member Services Representative (Bilingual - Mandarin or Cantonese Required) - Hybrid

New York, NY

Full-Time | Rotating Schedule | Hybrid (after training)

A leading local managed care organization is seeking a self-motivated and compassionate Member Services Representative (MSR) to join their high-performing call center team. In this role, you will be the frontline support for members-helping them access essential services, solving problems in real time, and connecting them to the interdisciplinary care team.

What You'll Do :

Handle high-volume inbound calls (approx. 60 / day) from members and providers

Assist members in accessing covered and non-covered services based on their plan of care

Coordinate appointments with physicians and healthcare providers

Perform data entry for service authorizations

Help members select providers to improve health outcomes

Communicate professionally via phone, email, and chat in a fast-paced, quality-driven environment

What We're Looking For :

3+ years of experience in a healthcare call center or customer service role (face-to-face experience is welcome!)

High school diploma required; Associate's degree preferred

Bilingual in Mandarin or Cantonese required

Comfortable in a high-volume, high-pressure environment

Excellent verbal and written communication skills

Tech-savvy with basic computer, Microsoft Word, and Excel skills

Compassionate, energetic, and courteous - especially when working with vulnerable populations (elderly, disabled, chronically ill)

Must reside in NY, NJ, or CT

Strong home internet and a quiet, professional remote work setup required

Work Schedule :

Flexible shifts : 8AM-4PM, 9AM-5PM, 10AM-6PM, or 12PM-8PM

Must be available to work weekends and holidays on rotation

Training includes 2 days remote corporate onboarding , followed by in-person department-specific training and shadowing

This is a hybrid role - after training, you may be asked to report to the office up to 2 days / week (though often less)

This is more than a job - it's a foot in the door. Member Service Representatives are cross-trained for calls, emails, and chat. You may also support outreach campaigns and special projects, offering strong potential for long-term growth.

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?