Freight Forwarder Ocean Export

Freight Forwarder - Ocean Export

The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

Duties and Responsibilities :

• Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team.
• Establish detailed profiles and procedures that properly represent import and export processes.
• Receive, review, and process high-volume and / or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Companys system, and obtaining consular releases as well as other government agency releases as appropriate.
• Check shipments in the...