Installation Process Manager

Job Description

Job Description

Our Vision : "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.

• Check out this video to see who we are! https : / / vimeo.com / 543689842 / eac87297f0

What We Offer :

An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel!

Paid Time Off & Six Paid Holidays

Health, Dental, Vision, & Life Insurance

Opportunities for Professional Growth & Advancement

Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable

Salary : $55,000yr - $62,000yr

Schedule : Monday - Friday (Full Time) - Occasional Weekend Availability

Our Window Installation Process Managers supervise subcontractor crews and manage the installation process from start to finish. These managers must excel at technical measurement and provide top-notch service to ensure homeowner satisfaction and appropriate resource capacity for the company.

Responsibilities :

Ensure homeowner satisfaction, as measured through customer surveys, by training and coaching associates on technical capabilities and customer service. Regularly visit Homeowner work sites to audit existing and new processes.

Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements.

Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.

Lead the safety initiates of the installation process to ensure safe practices are in place and are followed.

Accurately measure the dimensions and determine installation processes for windows and doors.

Ensure that all regulatory procedures and / or requirements impacting the installation process are met.

Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.

Manage independent contractors (including contracts, selection, and training) to ensure that appropriate installation process capacity exists.

Work directly with homeowners to resolve installation process issues.

Directly manage all associates involved in the installation processes.

Requirements :

At least 2yrs of Construction / Home Improvement Experience

At least 1yr of Window / Door Installation Experience

At least 1yr of Conducting Technical Measures Required for Installation

At least 1yr of Customer Service Experience and Conflict Resolution Skills

Prior Managerial / Leadership Experience is Preferred

Knowledge of applicable building codes and construction techniques.

Previous work experience in recruiting and managing independent contractors.

Basic computer skills and Microsoft office suite proficiency

Ability to work and lead in a team environment.

Basic financial knowledge. Previous P&L responsibility helpful, but not required.

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment ”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values : integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.