Public Safety Supervisor | Full-Time | Miami Beach Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Public Safety Supervisor

As a Public Safety Supervisor at the Miami Beach Convention Center, you will lead a dedicated team ensuring the safety and security of our guests, employees, and partners. You'll oversee and support the security team on your shift, making sure all personnel are fulfilling their critical duties. From patrolling our expansive property and parking lots to securing entry points, you'll be at the forefront of safeguarding every corner of the facility. This role plays a vital part in maintaining order and protection during the dynamic move-in / out of trade shows, conventions, and major events, working hands-on and through your team to create a safe and secure environment for all.

This role pays an hourly rate of $17.00-$18.90.

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 31, 2025.

About the Venue

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors, and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings. The new 800-room, connected Grand Hyatt Miami Beach, is under development and slated to open in late 2027.

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC's immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

Responsibilities

Essential Duties and Responsibilities :

• Conduct Shift Briefings : Lead shift briefings with staff to provide essential information about upcoming events, report any incidents, and discuss other relevant activities. Ensure that all team members are informed and prepared to effectively carry out their duties.
• Review Department Rover Checklists and Command Center Log to Address Issues : Examine Department Rover checklists and the command center log to promptly communicate any violations or potential safety concerns to the appropriate departments. Follow up to ensure that all identified issues are corrected to maintain a safe and compliant environment.
• Review Event Specifications and Ensure Task Completion : Thoroughly examine event specifications and ensure that all assigned tasks are completed accurately and on time. Coordinate with relevant teams to confirm that event requirements are met, and everything is in place for a successful event.
• Manage Building Access Key Cards : Work with the Director and Manager to oversee the issuance, distribution, and tracking of all building access key cards. Ensure that only authorized individuals receive key cards and maintain accurate records to control and monitor access to the building.
• Maintain and Control Building Access : Oversee and regulate access points to the building, ensuring that attendees, show promoters, contract partners, building contractors, exhibitors during move-in / move-out, and employees are authorized and properly monitored. Implement access control measures to maintain security and manage the flow of people entering and exiting the premises.
• Maintain and Inventory Security Equipment : Ensure that all security equipment is properly maintained and accounted for. Conduct regular inspections to verify that all equipment is functioning correctly. Report any irregularities, malfunctions, or shortages immediately to ensure the security system's integrity.
• Provide Customer Service : Deliver high-quality customer service to the public, clients, contractors, and staff. Ensure that all interactions are handled professionally, addressing inquiries, concerns, and requests promptly and efficiently.
• Ensure the Safety of Individuals and Property : Safeguard the well-being of all individuals and the security of property on the premises. Implement and enforce safety protocols to prevent accidents, theft, or any other threats, ensuring a secure environment at all times.
• Manage Unruly Individuals : Handle situations involving unruly or disruptive individuals with professionalism and composure. Use appropriate conflict resolution techniques to de-escalate situations while ensuring the safety of all parties involved.
• Complete Incident Reports : Gather relevant information regarding incidents, write a detailed report or summary of the situation, and submit the completed report to the Manager. Ensure that all pertinent details are accurately documented to support effective review and resolution.
• Understand and Be Knowledgeable About Fire Safety Systems : Possess comprehensive knowledge of the life safety fire alarm system. Be proficient in identifying and interpreting information on the fire alarm panel and fire station computer. Effectively communicate relevant details to all departments and coordinate with the Fire Department as needed.
• Report Issues to Public Safety Management : Communicate any issues or concerns to the Public Safety Manager and the Director of Public Safety & Transportation. Ensure that relevant information is conveyed promptly and accurately to facilitate effective decision-making and resolution.
• Participate in Meetings and Training : Attend scheduled meetings and training sessions, and obtain necessary certifications to ensure that knowledge and skills remain current and relevant to industry standards. Stay informed about the latest developments and best practices in the field.
• Perform Other Duties as Assigned : Execute additional tasks or responsibilities as delegated by the Manager or Director of Public Safety & Transportation. Adapt to various needs and support the team in achieving departmental goals.
• First responders : Collaborate with local law enforcement during emergencies or as needed to address the specific security needs of the facility.

Supervisory Responsibilities :

Step into a leadership role as a first-line supervisor, directly overseeing the dedicated team in the Public Safety Department. Lead by example while executing supervisory responsibilities in full compliance with Spectra's policies and applicable laws. Take charge of resolving issues, addressing concerns, and ensuring that staff performance not only meets but exceeds organizational standards.

Qualifications

Qualifications :

To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience :

Skills and Abilities :

Computer Skills :

To perform this job successfully, the incumbent must possess computer skills; proficiency in Microsoft Office and Outlook is preferred; as well as familiarity with office equipment.

Certificates, Licenses, Registrations :

Physical Demands :

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Public Safety Supervisor position. Reasonable accommodation can be made to enable people with disabilities to