Technical Support Engineer Mendix Trainee (Hybrid : Oakland, CA - US)

Technical Support Engineer Mendix Trainee (Hybrid : Oakland, CA - US)

Oakland, California, United States

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are seeking a motivated and technically skilled Technical Support Engineer (Mendix Trainee) to join our growing team. In this role, you will collaborate closely with colleagues and developers to resolve technical issues and support the software systems that power incentive distribution and reporting for clean energy technologies. You will bring a strong foundation in programming fundamentals, a problem-solving mindset, and a team-oriented approach to ensure our systems continue to meet client and program needs. This role blends hands-on technical troubleshooting, collaboration with development teams, and opportunities to grow into Mendix development through structured training and certification. You will report to the Software Support Manager.

This is a hybrid work opportunity. At ES, this means working onsite at one of our offices a minimum of 1 day / week (currently Wednesdays) with flexibility for the remainder of the days. ES has offices in Oakland, CA, Orange, CA, Portland, OR, Chicago, IL, and Boston, MA. At this time, we are not accepting applications from candidates residing in the following states : Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

Responsibilities :

• Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
• Deliver user training and guidance on new or existing features in aclear and approachable manner.
• Troubleshoot and resolve application- or API-related issues with anemphasis on debugging and root-cause analysis.
• Document and investigate user-reported bugs, escalatingappropriately when needed.
• Support internal teams with advanced issue triage and occasionaldata updates.
• Recognize recurring issues, flag them for resolution, and contribute toprocess improvements.
• Follow ITIL-aligned procedures to manage support requests,escalations, and SLA compliance.
• Maintain accurate records of support activities and contribute toshared team documentation.
• Complete Mendix training and achieve developer certification within 6months.
• Contribute to the development of minor features and bug fixes usingthe Mendix platform after certification.
• Collaborate cross-functionally with teammates, engineers, and projectmanagers to ensure efficient resolution of customer issues.

Minimum Qualifications : (Quantifiable Skills i.e Years of experience)

Preferred Qualifications : (Non - Quantifiable Skills i.e Strong analytical and problem-solving skills )

The salary range for this role is $65,000 – $85,000, with a target compensation of $76,500 based on experience and qualifications

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in six different locations . Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states : Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and / or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com .

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Are you legally authorized to work in the United States?

Will you now or in the future require employment visa sponsorship?

Are you a former Energy Solutions Intern or former Employee?

Do you have a Bachelor's degree in Computer Science, Software Engineering, or a related field preferred, or equivalent hands-on technical experience?

Do you have a minimum of 1 year of experience in software technical support(enterprise application support preferred)?

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Which ES office would you work from?

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The salary range for this role is $65,000 – $85,000, with a target compensation of $76,500 based on experience and qualifications / annually. What is the base salary you are targeting for this position?

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To get a better understanding of our hiring pipeline and to gain insights into how inclusive and equitable our hiring process is, we invite all applicants to fill out an optional demographic survey.Completion of this form is entirely voluntary and declining to provide this information will not result in adverse treatment.Any information you provide will be maintained confidential and will not be shared with hiring managers.

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