Associate, Sales & Operations

Associate, Sales & Operations

Job Locations

US-NY-New York

Job ID

2025-2163

# of Openings

Category

Revenue / Merchandising

About Us

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

You Will

The Revenue Office leads membership, merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the public. The team also collaborates closely with external vendors, sponsors, and external agencies.

POSITION SUMMARY

The Associate Sales and Operations for the Girl Scout Central retail store at GSUSA National Headquarters is primarily responsible for supporting all aspects of sales, merchandising, and operations at Girl Scout Central. This role works closely with the Store Manager to ensure day-to-day shop functions are executed, reporting issues as needed, and providing leadership and guidance to the Girl Scout Central team on shop maintenance, daily sales goals, and customer care. In the absence of the Store Manager, they will assume major responsibilities for Girl Scout Central, working directly with the GSM SVP as needed.

As a focal point for visitors to the National Headquarters, the shop and its staff serve as a direct reflection of the Girl Scout brand. The Associate, Sales and Operations acts as an ambassador of the Girl Scout movement.

They must provide outstanding customer service and be able to assist in training sales staff on best practices for delivering exceptional service. They should also be well-versed in the Girl Scout Leadership Experience across all age levels to confidently answer questions from visitors, volunteers, and girls.

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities

Oversees store operations to ensure smooth and efficient day-to-day functioning, including (but not limited to) the development, coordination, and execution of in-store experiences, activities, and events for internal and external customers, as well as sales reporting and analysis to be shared with the Shop Manager, GSM Management, and Finance.

Partners with the Shop Manager to use available reports and data to forecast and plan business needs in scheduling, inventory management, and promotional planning.

Supports sales performance by working with the Shop Manager to develop and execute plans that achieve annual sales goals set by GSM Management.

Acts as a problem-solver by accurately assessing situations, coaching other team members as needed, using feedback to inform solutions, and communicating effectively with the Shop Manager and team members while fostering open dialogue and active listening.

Assumes leadership responsibilities in the absence of the Shop Manager, taking on decision-making authority in conjunction with GSM Senior Management.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

REQUIRED COMPETENCIES

Administrative coordination duties or may support Executive Team with confidential, administrative support; Individual Contributors who may have responsibility for projects or processes and who are still developing.

Delivers exceptional customer service, demonstrating tact and an appropriate sense of urgency when assisting retail customers and collaborating with colleagues at GSUSA.

• Understands and apply established retail processes and procedures, including operational knowledge of retail point-of-sale and inventory management systems. (OpSuite and NetSuite)
• Maintains schedule flexibility to support store operations, which may include early mornings, evenings, and occasional overtime as needed. (Store hours are subject to change.)
• Fosters innovation by identifying opportunities as well as challenges, with a focus on continuous learning and professional development.
• Demonstrates proficiency in computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Exhibits strong written and verbal communication skills.

REQUIRED TECHNICAL SKILLS

Office 365 or similar suites

Competency in PowerPoint or similar presentation software

Competency in Microsoft Excel or similar software

Proficiency in operating a POS System

Proficiency in working in an Inventory Management System

E mails

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience :

Bachelor's degree or equivalent experience

Minimum Years of Experience : Minimum of five (5) years' experience in retail environment

Minimum of 3 years of retail management experience

SALARY RANGE : $65,000 - 70,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer :

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes :

Paid Time Off :

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits :

Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance .

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT : This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK :

This is a full-time position. Days and hours of work will fluctuate Monday through Saturday based on business needs.

AAP / EEO Statement : GSUSA is an equal employment opportunity employer.