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Customer Support Engineer
Customer Support EngineerOxford Instruments • Concord, MA, United States
Customer Support Engineer

Customer Support Engineer

Oxford Instruments • Concord, MA, United States
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Customer Support Engineer

Date : 29 Sept 2025

Location : Mumbai, IN

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  • display : inline;

Job Function : Technical

Business Unit : Plasma Technology

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  • border : 1px solid transparent;
  • .buttontext459340d64a34d33d a : focus{
  • border : 1px dashed #222222 !important;
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    • At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

    Primary Purpose :

    Support PT's customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai.

    Key Responsibilities :

  • New tools install and commissioning : follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
  • Upgrades : follow upgrade SOPs to install and commissioning upgrades.
  • Warranty Support : maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
  • Billable Service : carrier out billable service and training on out of warranty tools.

    • Typical Performance Measures :

  • Meet targeted numbers of new tool installs within a certain period of time and spec.
  • Meet targeted numbers of billable upgrades and PMs within spec.
  • Meet good customer satisfaction on warranty support.
  • Follow up the reporting and documentation requirements for every service activity.
  • Stocks and materials RMA assistance.

    • Person Specification - Essential requirements unless stated

    Education / Qualifications

  • A relevant engineering degree. EE or ME engineering preferred.
  • Significant hardware experience on semiconductor equipment.

    • Professional Skills / Abilities

  • Able to look up electrical drawings.
  • Familiar with Vacuum and RF components operating mechanism and theory.
  • Logical thinking on tool issues troubleshooting.
  • Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
  • Mater at communication and negotiation in English.

    • Personal Qualities :

  • Able to work independently.
  • Prepare proactively and act efficiently
  • Positive thinking and easy going with
  • Willing to take responsibility and own accountability
  • Willing to take challenges and accept to travel frequently.

    • All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

    Apply now

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    Customer Support Engineer • Concord, MA, United States

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