Service Desk Analyst

EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE! The Service Desk Analyst acts as a technical resource providing assistance with software and hardware needs of internal and external clients.

This role works in the Maritz Headquarters in Fenton, MO 5 days a week, full time on site. After hours on call rotation required for this position as well, on a rotating basis.

50% Performs tasks of a general nature to aid in the ongoing support of various system platforms. Works with others in the department to perform routine issue resolution. Troubleshoots and resolves end-user problems and ensures correct operation of technology.

30% Utilizes administration software to document and track incidents, requests and provide after-hours end user support. Has basic skills in system and application monitoring of performance and availability. Has basic knowledge of the technology and able to identify issues and escalation to the appropriate support group.

20% Basic understanding of organization strategic plan and roadmap, standards, process and best practices. Good understanding of organization and / or business unit issues as they relate to technology. Follows departmental standards and procedures. Assists with creation of prepared presentations.

Qualifications

1. Associates or Bachelor degree or equivalent work experience.

2. 1-2 years of experience within a technology related field.

3. Ability to work independently and team environments.

4. Ability to analyze situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills.

5. Strong communication skills including verbal and written.

DISCLAIMER : This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to peopleanddevelopment@maritz.com.