Director of RetentionVirtualVocations • Concord, California, United States
Director of Retention
VirtualVocations • Concord, California, United States
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A company is looking for a Director of Retention to lead customer engagement and retention strategies.
Key Responsibilities
Own the full subscriber journey, including onboarding, renewal, and churn prevention
Design and implement automated lifecycle communications that resonate with customers
Lead customer feedback initiatives and translate insights into actionable strategies
Required Qualifications
7+ years in retention or lifecycle marketing for a DTC or subscription brand
Deep expertise in email, SMS, and CRM platforms
Proven ability to enhance retention and customer satisfaction through creative and analytical methods
Experience in collaborative and fast-paced environments
Genuine passion for dogs and belief in the company's mission
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Director Of Retention • Concord, California, United States
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