Customer Satisfaction Representative

Customer Satisfaction Representative

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality :

Position Overview : As the frontline ambassador for our customers, the Customer Satisfaction Representative plays a vital role in delivering exceptional service and driving business success. This position involves assisting customers with product inquiries and recommendations, managing order placement and processing, and resolving any issues with efficiency and care.

We're looking for a confident communicator who can juggle multiple tasks with ease, thrives in a fast-paced, growth-driven environment, and is eager to contribute to our sales and profitability goals. If you're passionate about customer experience and ready to make a measurable impact, we'd love to meet you.

At Brunswick, we have a passion for our work and a distinct ability to deliver.

Essential Functions :

• Provide proactive, high-quality service to all customers while maintaining a consistently professional and positive demeanor
• Manage inbound communications including phone calls, emails, and customer requestsensuring prompt and effective responses throughout the workday
• Build and maintain strong customer relationships through cross-selling, order management, inventory checks, account updates, and issue resolution
• Take full ownership of customer concerns, identifying root causes and implementing corrective actions to ensure long-term satisfaction
• Maintain thorough knowledge of Del City's product offerings, promotions, and pricing to confidently answer inquiries and recommend solutions
• Support additional tasks and responsibilities as assigned by management

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets / experiences are necessary; however, others can be developed along the way.

Required Qualifications :

Preferred Qualifications :

The anticipated pay range for this position is $41,500 to $62,300 USD annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge / skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts, and much more. Details about our benefits can be found here.

Why Brunswick : Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we're proud of being recognized for making a splash with numerous awards!

About Navico : Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact HRSharedServices@brunswick.com for support.

For more information about EEO laws, click here.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at HRSharedServices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https : / / www.brunswick.com / careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.