Client Operations Manager (IC4)

Job Description

MultiCloud is experiencing rapid growth in both site count and MW capacity. To ensure operational consistency and maintain delivery momentum, a dedicated US geo-level role is needed to oversee execution and support. This team is growing and an Operations Manager is required to support the scaling of Multicloud.

Working with Cloud Service Partners (AWS, Microsoft, Google) you will be ensuring Operational continuity by implementing the Oracle Data Centre Operations governance framework to deliver consistency across all MultiCloud sites in the US. You will support builds and quality assure by visiting partner sites where required to report build activity / issues to internal partner teams. In steady state you will assign rack locations for all US Multi-Cloud Sites to deliver customer capacity to enable revenue. This role is primarily and Operations role so you will be expected to manage and drive incidents in relation to the physical infrastructure where required.

In addition, you will be responsible for the strategic customer relationship for DRCC / Alloy deployments across the US and support colleagues around the world so as a group we deliver global continuity.

This an existing role for someone who is passionate about delivering world class services and has an operational, technical and business mindset coupled with an ownership and collaborative approach.

Responsibilities

Establish and drive an Operational global service framework across all sites.

Deliver and assign rack locations across all multi-cloud sites in the US. Work effectively with internal stakeholder teams and Cloud Service Providers (CSP's).

Raise and investigate power and cooling concerns with CSP's.

Support incident management and engage in RCAs / CAPAs where required.

Ensure robust change management practices are implemented.

Create and / or contribute to the creation of Operational SOP's.

Quality assure builds and sign off on new sites.

Contribute to expansion projects to ensure capacity is delivered, enabling revenue growth.

Manage DRCC / Alloy customers and help enable capacity, owning the strategic data center relationship.

Help solve complex issues that arise for the first time in relation to Data Center Operations and work effectively cross-functionally to deliver a successful outcome.

Manage Strategic customer relationships for DRCC / Alloy deployments.

Degree in Computer Science or related degree preferred

CNET Data Center Qualifications- preferred

3-6+ experience in Data Center Operations and Customer Engagements

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from : $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

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