ITSM Business Analyst

Description

Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends for informed decision making.

Determine the validity and reliability of data; implement new analytical techniques and methods to ensure data quality and integrity.

Partner with stakeholders to create and communicate process artifacts such as complex workflow diagrams.

Institute governance to optimize processes and minimize long-term risk.

Interpret policy and monitor policy compliance and regulations to ensure adherence or acceptance.

Use ServiceNow and Azure DevOps to extract and visualize operational data.

Identify trends and anomalies to inform process improvements and reduce service disruptions.

Partner with Change Manager and Problem Manager to analyze metrics (e.g., success rate, emergency change rate) and recommend process adjustments.

Manage the software onboarding process, ensuring alignment with ITIL and COBIT standards.

Maintain accurate software asset records in the CMDB repository and manage End-of-Life action plans.

Excellent communications skills required – verbally and written with all levels of IT and business management.

Ability to work independently in a fast-paced, regulated environment.

Detail-oriented with a focus on process compliance and data integrity.

Create an inclusive working environment where change can be embraced by all backgrounds.

Ability to communicate technical topics to a non-technical audience.

Ability to break down ideas / issues into solutions.

Give and receive effective feedback across all interactions.

Seek opportunities to improve work processes, systems, etc.

Demonstrates an understanding of risk that promotes positive change aligned to the business strategy.

Deliver well-organized presentations at an appropriate level for the audience.

Champion appropriate governance and sustain a risk intelligent culture through internal relationships.

Comfortable leading operational reviews and collaborating across departments.

Additional Skills & Qualifications

4 years' degree or equivalent experience is required.

3+ years of hands-on experience in ITSM operations.

Strong understanding of ITIL practices; ITIL Foundation or Intermediate certification preferred.

Experience with ServiceNow workflows and reporting.

Pay and Benefits

The pay range for this position is $80.00 - $105.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chicago,IL.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.