Community Engagement Assistant

Community Engagement Assistant (Move in Coordinator)

The Neighborhood at Vestavia Hills is seeking a Community Engagement Assistant (Move in Coordinator) to join their team!

The Community Engagement Assistant reports directly to the Executive Director.

Purpose : Sales & Marketing | Community Relations

The Community Engagement Assistant is responsible for supporting and assisting the Sales & Marketing team in achieving the community's occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's administrative file. Following the Phoenix quality service standards, the Community Engagement Assistant will conduct the resident's orientation to their new home at Phoenix and ensure each resident's move-in to their new home at Phoenix is smooth and successful following our Phoenix core values.

Principal Duties and Responsibilities : Sales & Marketing | Community Relations

Sales & Marketing

• Assist the Sales & Marketing team in maintaining a thorough working proficiency in the customer relationship management lead tracking system
• Supports the Sales & Marketing team by effectively maintaining all prospects records current in the customer relationship management lead tracking system
• Supports and assist the Executive Director and Community Engagement Director in building a trusting and positive relationship with prospects by understanding the Phoenix product and how Phoenix can meet the customer's need
• Assist the Executive Director and Community Engagement Director by ensuring model suite(s) / apartment(s) are well maintained and presentable
• Assist the Executive Director and Community Engagement Director in submission of timely resident billing data and reports
• Supports and assist the Executive Director and Community Engagement Director in setting, tracking and accomplishing sales goals in a timely manner
• Demonstrates effective telephone skills producing qualified leads and appointments
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate's information onsite to launch the recruitment process
• Answers incoming calls and resident calls within two three (2 3) rings with the appropriate community greeting message and identification
• Takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate

Resident Move-in Process / Resident Records / Administrative

Orders flowers and name plates for new residents

Requirements

Education / Experience / Licensure-Certification : Sales & Marketing | Community Relations

Skills and Abilities : Sales & Marketing | Community Relations

Physical Requirements

In an 8-hour workday, associate may stand / walk :

Hours at one time : 2 - 4

Total hours / day : 4 - 6

In an 8-hour workday, associate may sit :

Hours at one time : 0 - 2

Total hours / day : 2 4

In an 8-hour workday, associate may drive :

60 90 minutes, 1 - 2 times a week

Associate will support / assist : (Maximum lbs.)

Frequency : 50 lbs.

Occasionally : 150 lbs.

Associate will lift / carry (Maximum lbs.)

Frequency : 40 lbs.

Occasionally : 70 lbs.

Height of lift : 3 4 feet

Distance of carry : 30 yards

Associate will use hands for repetitive :

Simple grasping, pushing, and pulling, fine manipulation

Associate should be able to :

Bend : Occasionally

Squat : Occasionally

Kneel : Occasionally

Climb : Frequently

Reach : Occasionally, 3 feet