Director, Field Operations & Customer Experience (CX)

Director, Field Operations & Customer Experience

As a Director, Field Operations & Customer Experience here at Honeywell, you will have the opportunity to lead and oversee our customer experience program management strategy and initiatives for the INNCOM product line. You will work closely with cross-functional teams to develop and implement customer-centric programs that enhance customer satisfaction and loyalty. Your analytical skills will be put to use as you analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.

You'll work out of our Honeywell Northford, CT OR Atlanta, GA location on a hybrid work schedule.

Overall, the impact of the role will be seen in improved customer satisfaction, increased revenue, stronger cross-functional collaboration, and a customer-centric culture, all contributing to the long-term success and growth of the organization. At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.

As a Director, you will have the opportunity to manage and mentor a team of program managers, ensuring the successful execution of customer experience programs. Your leadership skills will be crucial as you collaborate