District Manager

District Manager II

Developing associates to maximize productivity, billing utilization, profitability, and customer service delivery. This position plays the lead role in driving customer relationships and delivering local market achievement against Smart Care's financial objectives through ethical and sound business practices. The District Manager II establishes and executes specific plans for driving new sales, as well as coordinating the rollout and service of new chain accounts.

The District Manager will develop and implement solutions designed to enable Smart Care to scale to its growth ambition. The person in this role will have two areas of focus :

• Technician Retention : The primary focus of this role will work in a Field leadership position with a group of technicians (up to 20) and Dispatchers to execute great service and communication to customers. The ability to build a team environment and being present (in person) with technicians in the field. Additionally, this role will be responsible to recruit and retain technicians locally. Performance metrics will be linked to customer (e.g. response time, days to close calls, etc.), business (Technician productivity, utilization, etc.) facing outcomes and specifically retaining technicians.
• Customer Retention : The person will be responsible to visit key customers on a regular defined basis. In addition, they will execute on new customer launches and visiting customers at risk to ensure customer retention is aligned to Smart Care Goals. Ultimately, this DM II will be responsible to drive high consistent single digit growth in sales and double-digit growth in EBITA.

What's in it for you :

What you will do :

Basic Qualifications :

About Smart Care :

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC.

Smart Care is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department.