Manager, IT Projects (Richmond)

Manager, It Projects

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

The Manager, IT Projects, reports directly to the Sr. Project Manager, IT, and is responsible for the planning, execution, and delivery of a wide range of technology initiatives, ensuring alignment with business objectives and measurable outcomes. Projects may vary in scope and complexity, ranging from API and EDI integrations to operating system enhancements, software implementations, and cross-functional initiatives involving coordination of both internal teams and external vendors. This role requires close collaboration with technical teams, stakeholders, and business units to manage priorities, resources, and risks effectively. A successful Manager, IT Projects combines strong organizational, analytical, and communication skills with a deep understanding of both technology and business operations.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Responsibilities include :

• Define project scope, objectives, and deliverables in collaboration with stakeholders and technical teams; projects may span across a variety of operational divisions or have a focus on one particular operational division.
• Prioritize efforts based on business impact, urgency, and strategic value.
• Develop and manage detailed project plans, timelines, and resource allocations.
• Lead the planning, execution, monitoring, and completion of projects following PMI principles and SDLC or hybrid lifecycle methodologies.
• Manage and track customer and vendor integrations, including REST / SOAP API onboarding and EDI implementations.
• Coordinate resources, schedules, and interdependencies across teams; proactively identify risks and develop mitigation plans.
• Engage with business units to understand operational workflows and assess the impact and benefits of proposed solutions.
• Facilitate team and stakeholder meetings, maintain project status updates, and communicate progress and issues to leadership.
• Create and maintain core project documentation, including project charters, communication plans, risk registers, training materials, test plans, and closure reports.
• Support system testing and user acceptance testing by working with QA teams, SMEs, and end users to validate requirements.
• Collaborate with external technology partners and vendors during integration or deployment activities.
• Continuously look for opportunities to improve team processes and project delivery efficiency.
• Maintain up-to-date records in project management tools.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and / or ability required.

Skills and abilities include :

The position functions with supervision and has no direct reports.

Education / experience : Minimum of a Bachelor's degree (or equivalent) in Information Systems, Information Technology, Supply Chain Management, or Logistics preferred, and 2-4 years of relevant experience. Additionally, prior experience working in the transportation / freight movement industry is desired. However, a combination of experience and / or education will be taken into consideration.

Licenses / certifications : None required.

Travel : None required.

Physical demands : Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. Must be capable of lifting a minimum of 25 lbs.

Work environment : Normal office situation.

EFW is an Equal Opportunity Employer, Minorities / Female / Disabled / Veteran.