Branch Manager (Kirkland Experience Center) (Full Time On-Site)

Description

The Manager, Experience Center (XC) oversees all aspects of the daily operations of the XC, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded.

Primary Responsibilities :

• Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
• Monitor and coach Assistant Managers in the areas of quality, productivity, employee relations / coaching and evaluation, member sentiment, and overall work performance
• Partner with Assistant Managers in handling all aspects of XC operations (including monthly self audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items)
• Handle escalated member issues, resolving on a timely basis to satisfaction
• Effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
• Maintain and enforce systems, policies, procedures and productivity standards
• Ensure member service projects (change initiatives) meet objectives on time and on budget
• Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
• Research, resolve and communicate operational issues and potential problems to leader and / or other business units
• Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
• Manage vendor relationships to support operational excellence and member service levels

Experience and Education Requirement :

Minimum Education : Bachelor's degree is preferred

Certification / License : N / A

Location : Kirkland Urban Experience Center | Kirkland, WA 98033 (FULL TIME ON-SITE)

Target Compensation : $85,000 to $96,000 annually + monthly incentive

Benefits options include :

First Tech is not currently offering Visa sponsorship or transfer for this position

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