Application Support Lead

Job Details

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Lilly's Purpose

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader, headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the world.

This is an opportunity you don't want to miss!

Lilly is entering an exciting period of growth, and we are committed to delivering innovative medicines to patients around the world. Lilly is investing over $300 Million to create a new state-of-the-art manufacturing site for Gene Therapy, in Lebanon, Indiana. The brand-new facility will utilize the latest technology for Gene Therapy Manufacturing and Technology. This is an exciting once-in-a-lifetime opportunity to help build and operate a new site. The Lilly Lebanon Advanced Therapeutic site will be utilizing the latest high-tech equipment, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment.

What You Will Be Doing :

The purpose of the Application Support lead is to provide leadership and oversight of the MES(Manufacturing Execution System). The MES system is a critical system within the LP2 Manufacturing space. The Application Support lead will have responsibility over application services including multi-tiered support, vendor management, escalation of issues, change management, incident management, lifecycle management, and cyber-security. The Application Support Lead will partner with the Tech at Lilly Leaders, MES Product Owner(s), MES Developers, and the MES Architect to ensure services are optimized to meet the needs of the LP2 Site. The Support Lead will be a core member of the MES Team. The following outlines key activities for the role.

• Ensure the health and performance of applications by setting up state-of-the-art monitoring tools, creating initiative-taking alerting systems, analyzing incident data, and enhancing defect observability.
• Implement AI-driven operations to enhance system performance and reliability.
• Conduct thorough performance testing and analyze performance metrics.
• Develop robust scripts and automation tools, create self-healing mechanisms, and integrating new tools to enhance system resilience.
• Utilize advanced analytics to predict and prevent potential issues before they impact application performance.
• Collaborate with development, operations, and other teams to ensure smooth and efficient application operations.
• Respond to incidents and managing them using ITIL processes.
• Forecast resource needs, optimizing system performance, and providing 24 / 7 coverage to ensure uninterrupted application operations.

How You Will Succeed :

What You Should Bring (preferred skills) :

Your Basic Qualifications :

Other Information

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include : Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is

$63,750 - $145,200

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and / or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

Company

Science has been our calling from the beginning. Colonel Eli Lilly founded the company in 1876 and charged employees to "take what you find here and make it better and better." More than 147 years later, we remain committed to his vision through every aspect of our business and the people we serve, starting with discovering the best treatments for those who take our medicines and extending to health care professionals, employees and the communities in which we live. Moreover, you can also count on the team at Lilly to be incredibly civic-minded, supporting our communities through philanthropy, volunteerism, and a creative and innovative can-do spirit.

Company info

Location 893 S Delaware St

Indianapolis

Indiana

46285

United States

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