Director of Call Center OperationsVirtualVocations • Rochester, New York, United States
Director of Call Center Operations
VirtualVocations • Rochester, New York, United States
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A company is looking for a Director of Call Center Operations responsible for overseeing the centralization of call center functions and enhancing service delivery.
Key Responsibilities
Lead the integration of Access Center and Care Navigation teams into a unified call center operation
Develop and implement strategies to streamline processes and improve service delivery
Supervise and mentor call center managers and staff, fostering a culture of excellence and continuous improvement
Required Qualifications
Bachelor's degree; Master's preferred
7+ years' experience in call center management, with at least 3 years in leadership roles
Experience managing large-scale call center operations and leading teams through transformations
Strong understanding of call center technologies and best practices
Experience in healthcare or medical practice settings is highly desired
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Call Center Director • Rochester, New York, United States
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