Sr. Director of Retail Technology, Customer Applications

Sr. Director Of Retail Technology Customer Applications

The Sr. Director Of Retail Technology Customer Applications will work across various business units to design, implement, and support business technology solutions that continuously enhance Vistra's capabilities of acquiring, servicing, and retaining customers. Formulate a long-term strategic plan and business capabilities roadmap that aligns with Vistra Retail's strategies and objectives. Be a business technology thought-leader; identify and deliver incremental business through new / enhanced business technology.

Key Accountabilities :

• Continuously collaborate with business and technology agile teams to ensure business prioritization; drive teams and other leaders to deliver solutions consistent with the long-term strategy and roadmap
• Manage and deliver secure, reliable, efficient, and effective business technology services
• Drive toward future-state architecture principles : loosely-coupled services / micro-services, cloud architecture / SaaS when appropriate, scalable, secure, and cost effective
• Develop high performing team members capable of growing the business and delivering strategic initiatives
• Develop, maintain, and actively communicate a multi-year plan (3+ years) with discrete, tangible, and achievable objectives
• Serve as point of contact for technology partners / vendors; maintain professional relationships with key vendors, and drive negotiations where required

Education, Experience, & Skill Requirements :

Key Metrics :