Service Delivery Manager

Service Delivery Manager

GovCIO is currently hiring for a Service Delivery Manager to oversee all aspects of customer service center service delivery teams and operations. This position will be located in USAG Humphreys, Republic of Korea and will be an onsite position.

Responsibilities

Directs all project phases from inception through completion. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms / conditions of contract. Acts as primary customer contact for project activities. Develops new business or expands the product line with the customer. Establishes milestones and monitors adherence to master plans and schedules, identifies project problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees assigned to the program from technical, manufacturing and administrative areas.

• Ensures continuous improvement.
• Conduct performance reviews of IT services
• Interaction with team leads to ensure objectives of the organization and customer service quality are maximized
• Developing project plans with forecasts, estimates, and resources
• Developing and delivering project reports and communicating and coordinating team members.

Qualifications

Bachelor's with 12+ years (or commensurate experience) Required Skills and Experience :

Company Overview

GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect :

Virtual video interview conducted via video with the hiring manager and / or team

Enhanced Biometrics ID verification screening

Criminal history (past 7 years)

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including :

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department / team performance, and market factors.

Posted Salary Range

USD $140,000.00 - USD $150,000.00 / Yr.