Business Support Manager

Business Support Manager, Finance

Location : District of Columbia United States

Project HOPE is looking for the Business Support Manager is a pivotal role responsible for ensuring efficient operational and administrative functions across the organization. This position leads the coordination of travel, event logistics, vendor relations, and cross-departmental administrative processes to support smooth day-to-day operations. Working closely with Finance, HR, Development, and other internal teams, the Business Support Manager provides essential logistical and operational support to staff, consultants, and partners. This role requires excellent organizational and problem-solving skills, attention to detail, and a proactive, customer-focused approach.

Key Responsibilities

Travel & Logistics Management

• Oversee domestic and international travel arrangements, including flights, accommodations, visas, and ground transportation for staff, consultants, and visitors.
• Ensure all travel complies with internal policies and cost-effective standards.
• Maintain accurate travel records for reporting, reimbursement, and audit purposes.
• Serve as the primary point of contact for travel-related needs, troubleshooting, and guidance.

Administrative & Operational Support

Cross-Team Coordination

Office Oversight

Vendor & Systems Management

Reporting & Documentation

Qualifications

Education : Bachelor's degree in Business Administration, Hospitality, Operations Management, or a related field. A valid Notary Public license is preferred, but not required.

Experience : Minimum 35 years of experience in operations, travel coordination, or business administration. Experience in nonprofit or international organizations is highly desirable.

Skills and Competencies

Strong organizational and multitasking skills with a high degree of attention to detail. Proficiency in Microsoft Office Suite and travel booking tools; experience with ERP systems such as NetSuite is a plus. Excellent interpersonal and communication skills with a professional and service-oriented demeanor. Ability to work independently, troubleshoot operational challenges, and collaborate effectively across teams. Discretion and sound judgment when handling sensitive or confidential information.

Working Conditions

Standard office environment with occasional travel. Must be able to lift light materials and operate standard office equipment. Reasonable accommodation will be provided in accordance with applicable laws. Salary range starting at $___TBD____ per year. Compensation for the role is dependent on several factors, including a candidate's qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package, including health, dental, vision, and life insurance, 403(b), paid leave, and much more. For more information about our benefits, please visit our benefits page.

Notice to applicants : Project HOPE does not conduct direct solicitation / recruitment via email. Project HOPE never asks job applicants for payment or financial information at any stage of the recruitment process. Project HOPE will never send you a third-party check and ask you to cash it. If you have been recruited via email, please contact Compliance@projecthope.org.

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other / future opportunities, unless you direct us otherwise. Thank you very much for your interest in Project HOPE.