Manager Mid-Market & Small Group Retiree Solutions

Highmark Inc. Group Retiree Sales Leader

Role is responsible to lead Group Retiree Solutions activities and strategy execution across all Highmark markets within the mid-market and small group segments. As an experienced Group Retiree Sales leader, the incumbent motivates and develops Group Retiree sales personnel to achieve and / or exceed retention and profitability goals and directing the activities of renewals and in-group growth to ensure corporate objectives are met as they relate to the market. Responsible for Group Retiree Sales market management (i.e., awareness and management of external distribution channel relationships, competition, media and development of overall market / region strategies). Develops and monitors targets to ensure sales staff meet goals and standards. A successful leader will be a strategic thinker with proven experience in sales management, account management, and team leadership, possessing a deep understanding of the Retiree market.

Essential Responsibilities

• Perform management responsibilities to include, but are not limited to : involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• As a seasoned Group Retiree market expert (Medicare Advantage, Medicare Supplement, Part D, Medicare Exchanges) this leader will understand and utilize economic, financial, market and industry segment data to accurately diagnose business strengths and weaknesses, identify key issues and implications for potential sales and business development strategies and plans. Utilize appropriate financial strategies and systems to achieve Group Retiree's financial goals while managing risk to the organization. Effectively communicate progress, challenges, and opportunities.
• Forecast and achieve annual goals and objectives to ensure growth and profitability goals are met or exceeded. Analyze risk and initiate actions that balance risk and profitability to achieve team profitability and client satisfaction.
• Continuously monitor and maintain knowledge of the Commercial, Group Retiree and Medicare markets and competition.
• Develop strategies and tactics to optimize in-group growth opportunities. Influence and build effective relationships with business partners (i.e. clients, Commercial Sales and Account Teams and Leadership, internal matrix partners peers, and producers, consultants).
• Data Analysis and Reporting : Track key performance indicators (KPIs) related to retention, profitability, and team performance. Prepare regular reports and presentations summarizing results and providing insights to senior management.
• Provide input to and execute on the Organization's Group Retiree distribution strategy. Implement and administer strategic activities related to Group Retiree new sales within assigned market, including setting goals for enrollment, MLR / Profitability, and cross-selling.
• Manage profitability; effective risk and underwriting actions; guide sales of products and services that result in solutions that create value for the client and sustainable profit for the Organization. Serve as a coach for the staff. Provide the leadership necessary to motivate and develop the sales personnel to achieve ande3 z / or exceed new sales goals and profitability within assigned market.
• Continuously raising expectations to achieve Group Retiree Sales and Business Development goals while upholding organizational values and standards and tracking progress towards goals.
• Other duties as assigned or requested.

Experience

Required :

Preferred :

Skills

Education

Required :

Preferred :

Licenses or Certifications

Required :

Preferred :

Language (Other than English) :

None

Travel Requirement : 0% - 25%

Physical, Mental Demands and Working Conditions :

Position Type :

Office- or Remote-based

Teaches / trains others :

Occasionally

Travel from the office to various work sites or from site-to-site :

Rarely

Works primarily out-of-the office selling products / services (sales employees) :

Never

Physical work site required :

No

Lifting : up to 10 pounds :

Constantly

Lifting : 10 to 25 pounds :

Occasionally

Lifting : 25 to 50 pounds :

Rarely

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

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