Client Success Director - SaaS

About Us : Our client is a leading provider of SaaS solutions that empower businesses to optimize their operations and achieve their strategic goals. They pride Themselves on delivering exceptional value to our clients and fostering lasting relationships. As they continue to expand, they are looking for a dynamic Client Success Director to join our team and play a pivotal role in driving client satisfaction and growth.

Job Description :

Position Overview : The Client Success Director will be responsible for overseeing client relationships, ensuring client satisfaction, and driving the growth of existing accounts. This role requires a strategic thinker with strong interpersonal skills who can effectively communicate with stakeholders at all levels. The Client Success Director will lead a team of Client Success Managers and work closely with sales, product, and support teams to deliver exceptional service and value to our clients.

Requirements

Key Responsibilities :

1. Account Management :

• Develop and maintain strong relationships with key stakeholders within client organizations to understand their business needs and objectives.
• Serve as the primary point of contact for assigned clients, ensuring their needs are met and addressing any concerns in a timely manner.
• Conduct regular business reviews with clients to assess satisfaction levels, performance metrics, and identify areas for improvement.

2. Client Onboarding :

3. Client Retention and Growth :

4. Team Leadership :

5. Data Analysis and Reporting :

6. Feedback Loop :

7. Industry Knowledge :

Skills

7+ years of experience in client success, account management, or related roles in the SaaS industry.

Proven track record of managing and growing client accounts.

Benefits

Life insurance and disability coverage

Health Savings Account (HSA) and Flexible Spending Account (FSA) options

401(k) retirement plan with company matching

Annual budget for continuing education, courses, or certifications

Relocation assistance for eligible candidates

Team-building events and company-sponsored outings