Guest Service Agent

Front Desk Agent

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team at Fairfield Inn & Suites Hartford Airport. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities :

• Greet and welcome guests upon arrival and departure.
• Check-in and check-out guests efficiently and accurately.
• Handle guest inquiries, reservations, and complaints in a courteous and professional manner.
• Answer phone calls and respond to emails promptly.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as needed.