Senior Technical Support Engineer, MI - IFUJIFILM • Myrtle Point, OR, US
Senior Technical Support Engineer, MI - I
FUJIFILM • Myrtle Point, OR, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide remote troubleshooting and resolution for Synapse product issues Collaborate with team members on complex technical challenges Document cases accurately throughout the troubleshooting process Follow the Technical Assistance Center (TAC) escalation process for unresolved issues Monitor TAC phone system status and handle incoming customer calls Bachelor's Degree, Trade School Certification, or equivalent industry experience One or more industry-specific certifications (e.g., Microsoft, VMware, Cisco) preferred Working knowledge of Windows OS, networking, SQL Server, and / or Oracle Superior communication and interpersonal skills Ability to make independent decisions based on technology data interpretation Experience with FUJIFILM Synapse Administration Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM) Familiarity with Synapse application front end and medical informatics architecture Experience using PostgreSQL Security Certifications (Security + or higher)
Overview
Why consider this job opportunity :
- Opportunity for career advancement and growth within the organization
- Dynamic and flexible work environment that fosters creativity
- Positive customer surveys and high standards of documentation accuracy
- Required participation in an on-call rotation and flexibility for overtime
- Work remotely, with occasional travel based on business needs
Responsibilities
Qualifications
Preferred Qualifications
HealthcareTechnology #TechnicalSupport #RemoteWork #CareerGrowth #CustomerService
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Technical Support Engineer • Myrtle Point, OR, US
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