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TOC (Technical Operations Center) Technician (Ashburn)

TOC (Technical Operations Center) Technician (Ashburn)

ClearanceJobsAshburn, VA, United States
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Technical Operations Center Technician

Blue Rose Consulting Group is seeking a TOC (Technical Operations Center) Technician to support 24x7x365 monitoring and incident response for a federal data center environment. This role involves real-time system oversight, incident escalation, and contributing to the overall reliability of IT operations. This is an on-site role in Ashburn, VA and is open to U.S. Citizens ONLY. Successful candidates will be required to complete a full background investigation.

Work Schedule :

  • Initial training (2-4 weeks) : 1st shift (Mon-Fri, 0700-1530) across Ashburn, Springfield, and remote
  • Post-training : 3rd shift (Tues-Sat, 2300-0730) onsite in Ashburn
  • Candidates must be willing to support 2nd (1500-2330) or 3rd (2300-0730) shift

In this role, you will :

  • Monitor applications, systems, and infrastructure across all environments
  • Identify and escalate data center incidents following established procedures
  • Provide real-time support and participate in bridge calls to restore services
  • Troubleshoot and document incident timelines and resolutions
  • Maintain SOPs, troubleshooting guides, and customer contact databases
  • Conduct quarterly documentation reviews and contribute to knowledge base updates
  • Support detection and prevention of recurring failures via monitoring and automation
  • Coordinate and escalate issues across operational teams

    • Requirements :

  • 3+ years supporting incident, problem, and change management in federal IT environments
  • 2+ years operating in high-visibility or mission-critical roles
  • 3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager
  • 3+ years using ITSM platforms such as ServiceNow or BMC Remedy
  • 3+ years in large-scale MoM monitoring environments
  • Experience supporting Java App Servers, VMware, Oracle, Unix / Linux, IBM MQ, DB2
  • Strong documentation and verbal communication skills
  • Bachelor's degree or 7+ years of relevant experience

    • Group ID : 91103216

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    Operation Technician • Ashburn, VA, United States

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