Field Service Client Administrator

Overview

Job information Field Service Client Administrator from the Company Aventiv . This Field Service Client Administrator position is located in East Elmhurst, NY , United States. The role requires a Bachelor Degree . This job is in the Customer Service field. Employees may be eligible for the position based on the stated qualifications.

Job Responsibility

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Job Purpose :

The Field Service Client Administrator (FSCA) develops a trusted advisor relationship with facility staff members and serves as the point of contact for managing day-to-day services and support needs in their assigned area. They seek to improve customer loyalty and satisfaction, provide quality and timely customer service to audiences associated with correctional facilities, Securus personnel and partners, perform minor maintenance and repair on kiosks, telecommunications and related equipment, and ensure data integrity and proper system functionality of all Securus onsite products.

Essential Duties :

• Primary representative between on-site facility personnel, Account Management & other Securus personnel
• Research issues reported by Agency staff to achieve resolution or escalate as needed
• Assist, monitor and / or issue escalations with other internal departments
• Communicate internally all client requests and issues to facilitate resolution
• Open, address, resolve and track heat tickets and advise customer and Securus Personnel of service affecting issues
• Maintain partnership and regular communication with Account Management
• Maintain a high level of client satisfaction through outstanding customer service and support
• Attend onsite meetings as designated by facility leadership
• Perform basic Technical Support functions (password resets, user setup, etc.) and basic product training as needed
• Travel to neighboring facilities within an assigned region as a backup
• Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results
• Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)
• Oversee rollout of services for newly acquired clients to align both parties\' interests
• Manage and maintain assigned company inventories and assets
• Distribute tablets and accessories to approved incarcerated individuals
• Collect and track customer statistics and trends to inform future account behavior and opportunities
• Understand systems, training and support needs for assigned client base & refer them to Account Manager and internal Customer Training as needed
• Performs other duties as assigned

Knowledge, Skills and Abilities :

Minimum Qualifications :

Preferred Qualifications :

Physical Requirements

Salary and Benefits :

Salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure a competitive offer.

Aventiv Privacy Policy :

www.aventiv.com / privacy

Equal Employment Policy :

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor protected by law. We do not discriminate based on genetic information as required by law.

Equal Opportunity Employer – This employer is required to notify all applicants of their rights under federal employment laws. For details, please review Know Your Rights notice from the Department of Labor.

Note : Keywords : East Elmhurst jobs. Closed Date : 2025-11-09

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