Senior Technical Support Engineer-Tier 2 / 3

Job Description

Job Description

Join LaundryLux

Senior Technical Support Engineer

What we are looking for :

The Senior Technical Support Engineer provides day-to-day Tier 2 & Tier 3 technical support with opportunities to lead and contribute to internal IT projects and companywide implementations. You will be responsible for resolving technical issues, supporting infrastructure, improving business processes, and ensuring smooth deployment of systems across teams. This is an ideal role for someone who thrives in a hands-on, fast-paced environment and is looking to grow their skills across support, networking, server management, and project execution.

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Career Advancement : We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development : We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives : We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

LaundryLux Benefits : We offer a comprehensive benefits package including :

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

Back to the role : What you will do :

IT Support (Tier 2 & 3)

Project Implementation & Process Improvement

Infrastructure & Systems Management

What you should have :

Technical Skills & Tools

Education and Experience :

Our Values :

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.