Parts Associate

Job Description

Job Description

Job Title : Parts Associate

Department : Parts

Supervisor : Parts Manager

Summary Description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Duties and Responsibilities

• Provide customer service to external customers.
• Meet customer needs, offers options, resolves problems and follows up with customers.
• Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
• Maintain friendly, helpful demeanor.
• Provide professional, knowledgeable, courteous customer service.
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
• Monitor for shoplifting.
• Perform all cashiering functions in accordance with company cash handling policies and procedures.
• Check price tags for alterations.
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases.
• Keep sales floor neat, clean and fully-stocked.
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.
• Ensure merchandise is attractively displayed.
• Maintain cashiering desk / areas in a clean, organized fashion.
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise, deliver daily to designated area.
• Comply with all company and department policies and procedures.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

Qualifications & Job Requirements

Physical Demands

Benefits : Employee discounts.

Paid training.

401k (subject to completion of the introductory period and other eligibility requirements).

Medical, dental, and vision insurance.

Short- and long-term disability.

Accident, critical illness, and cancer insurance.

Voluntary term life insurance.

Flexible spending account access.

Legal shield and identity theft shield.

Employee assistance program.

Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours / year up to 120 hours / year based on years of employment).

Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).

Paid holidays (based on dealership’s observed holiday policy).

Paid bereavement leave.

Opportunities for advancement.

All subject to eligibility requirements of the applicable benefit plan.

Working Conditions