Call Center Representative
Bath Concepts Independent DealersSavage, MD, US- serp_jobs.job_card.full_time
Job Description
Job Description
Call Center Representative
Location : Savage, MD
Company Overview :
Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes — and earn a substantial income doing it!
General Purpose :
Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads.
Responsibilities :
Deliver a scripted pitch to homeowners
Adjust the script as needed to meet homeowners' needs
Handle homeowner questions and overcome objections
Collect homeowner information (name, address, phone number, etc.)
Receive and schedule appointments over the phone
Enter appointment details and homeowner information into the system
Confirm appointments with canvassers or sales representatives
Assign appointments to sales representatives
Make quality control calls
Respond to incoming calls from potential homeowners
Follow up with homeowners after initial contact
Maintain and update lead information and reports
Qualifications :
Sales background required
Previous sales experience preferred
Previous telemarketing experience preferred
Strong knowledge of sales and marketing principles and strategies
Excellent communication and customer service skills
Proficiency in relevant computer applications
Product knowledge (training provided)
Positive, professional attitude and team-oriented mindset
Benefits : Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Time
Professional Development Opportunities
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