Showroom Concierge - New York

Showroom Concierge - New York

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We're excited to be looking for a Showroom Concierge to join our growing team. You'll be the first point of contact for all showroom guests and play an integral part in shaping the retail experience at VRAI. This role is perfect for you if you are detail-oriented, thrive on hospitality, are highly organized, and want to create a memorable experience for life's special milestones. You are excited to learn more about jewelry and diamonds that are created sustainably, and are looking to join a nimble team to, in turn, help grow the VRAI brand.

This position is a temporary, full-time position.

Responsibilities

• Manage end-to-end operations by processing sales orders, preparing and shipping client purchases, managing restocking of merchandise, and supporting inventory control to ensure accuracy and product flow.
• Act as a cross-functional liaison by partnering with Client Experience (CX) to resolve post-sales inquiries and escalations, acting as a liaison across clients, vendors, and internal teams.
• Ensure quality and accuracy by monitoring quality control and service accuracy, verifying jewelry condition when applicable, escalating issues, and maintaining accurate records to drive efficiency and client satisfaction.
• Serve as the primary client contact and VRAI brand ambassador by greeting clients warmly and professionally as an ambassador of the VRAI brand and values, and act as the first point of contact for walk-in clients.
• Be the first point-of-contact for walk-in clients as well as provide floor support during appointments by offering product knowledge, jewelry care guidance, and company policy information (returns, upgrades, resizes, etc.), provide floor coverage to maintain a high standard of hospitality and responsiveness, and sell to walk-in clients while connecting them with an available Diamond Expert (DX) for in-depth appointments.

Requirements

$25 - $30 an hour

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional perks such as employee discounts are also available. Our benefits begin as early as your first day of employment. Medical and vision coverage are retroactive to your start date, while dental and voluntary benefits take effect once you've completed your enrollment.

Some plans may not be available pending global locations however other options may be presented.

VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.