International Move Management Consultant

Role Overview

The International Move Management Consultant will be responsible for managing many aspects of international household shipments including managing the relationship with the overseas booking agent and acting as a single source contact for the customer in North America on behalf of the overseas booking agent. To be successful the IMC will communicate with agents, vendors and customers, manage the profitability of the shipments, educate customers as needed and agents regarding process and procedures for international shipping and resolve transportation issues. Additional responsibilities include invoice dispute resolution, providing coverage for absent colleagues, vendor management and selection, all the while focusing on ensuring customer satisfaction.

Responsibilities

40% Logistics Management

• Anticipate, plan and ensure the most efficient and cost-effective shipment routing based on customer requirements
• Prompt management : utilize the operating system (SCAN) to take actions identified by the system to ensure timeliness of the move process
• Organization : ability to work in a paperless environment utilizing the SISTRS imaging system
• Metrics management : adhere to set goals to ensure the KPIs are met
• Communication : communicate and coordinate with agents, vendors & customers on all aspects of the move including negotiation of rates where applicable
• Problem resolution : mitigate adverse financial impact of problematic situations through use of technical knowledge, established business contacts and persistence

30% Communicate Proactively and Build Relationships

20% Pricing

10% Exception Resolution

Qualifications

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position :

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf .

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.