ServiceNow Solution Architect
VirtualVocationsMinneapolis, Minnesota, United Statesjob_description.job_card.30_days_ago
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A company is looking for a ServiceNow Solution Architect - Virtual Agent.
Key Responsibilities :
Lead the design, configuration, and deployment of ServiceNow Virtual Agent for ITSM
Translate business needs into technical solutions aligned with best practices
Guide multiple Virtual Agent implementations from design to production
Required Qualifications :
3+ years of experience with ServiceNow Virtual Agent, including end-to-end implementation
Strong knowledge of ITSM processes and how Virtual Agent integrates with them
Proven ability to design and implement conversation flows, escalation paths, and NLP configurations in ServiceNow
Experience with ServiceNow ITAM, particularly Hardware Asset Management and Software Asset Management Pro is a plus
ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM, CIS-Virtual Agent, or CIS-ITAM) are advantageous
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Servicenow Architect • Minneapolis, Minnesota, United States
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