Customer Service Representative

JOB DESCRIPTION

We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.

Job duties include but are not limited to :

Key accounts point of contact for customer service.

Support role for trade compliance processes. Consistently viewed as an "owner" of process and transactional challenges that arise.

Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity.

Attempt to resolve or advance customer escalations.

Skills and abilities this person should possess :

Profound understanding of customer related transactions, from quoting to invoicing.

Strong problem-solving skills.

Proven and effective relationship building skills.

Ability to multitask.

Excellent written and oral communication skills.

Detail oriented.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

REQUIRED SKILLS AND EXPERIENCE

1+ years of Customer Service experience

Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)

Microsoft Office Suite and Excel experience

Strong attention to detail

Strong written communication skills

High school Diploma or GED

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.