IT Support Technician Level 2 (MSP)

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00 / yr - $75,000.00 / yr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.

In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.

What You'll Do

• Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
• Troubleshoot complex issues and ensure SLA compliance
• Support migrations, upgrades, and endpoint deployments
• Collaborate with Level 3 engineers on escalations and projects
• Document and share best practices for process improvement

What You Bring

What You'll Get

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Medical insurance

Vision insurance

401(k)

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