Concierge

Belmont Village West Lake Hills -

Walk-In / Open Interviews every Tuesday, 1pm-3pm - No appointment needed!

On-Call / As Needed : 1 : 45pm-9pm, 6am-2pm

Experience using a multi-line phone system is required

ABOUT THE ROLE

As a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

Greet residents, visitors and staff warmly

Manage and direct incoming phone calls efficiently and professionally

Address inquiries and requests promptly, reliably and confidentially with empathy and dignity

Log and coordinate distribution of packages as appropriate

Collaborate with various departments to promote effective communication

Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure

Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed

Record maintenance work order requests through an electronic record system

Maintain an organized workspace to promote efficiency and preserve first appearance impressions

Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

MINIMUM QUALIFICATIONS

High School diploma or equivalent

Proven experience with a multi-line phone system with demonstrated professional phone etiquette

Demonstrated proficiency with MS Office applications to perform job-related tasks

Must be able to communicate clearly in verbal and written English

Demonstrates initiative with advanced critical thinking skills

Proven administrative and organizational skill set

Professional, pleasant and team oriented attitude

Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

Career Growth and Training programs led by Belmont Village subject matter experts

BV Cares direct employee support program for severe and unexpected hardships

Exclusive discounts and offers from leading retailers and brands

Complimentary unlimited continuing education courses

Celebration of Employee Milestones and Achievements

Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values : Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.