Talent.com
Guest Service Representative

Guest Service Representative

Nothing Bundt Cakes - Santa FeSanta Fe, NM, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities / Duties :

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.

Core Values and Competencies :

  • Servants Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.

  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.
  • Knowledge, Skills, and Abilities :

  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
  • Education, Certifications and Work Experience Requirements :

  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
  • Work Availability :

    Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

    serp_jobs.job_alerts.create_a_job

    Guest Service Representative • Santa Fe, NM, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Night Auditor - Hampton Inn & Suites #30806- Los Alamos, NM

    Night Auditor - Hampton Inn & Suites #30806- Los Alamos, NM

    Denco FamilyLos Alamos, NM, US
    serp_jobs.job_card.full_time
    Hampton Inn & Suites located in Los Alamos, New Mexico is looking for a Night Auditor that will work the Front Desk.This position will be reporting to the General Manager and Property Management Te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CASHIER (full-time & part-time opportunities)

    CASHIER (full-time & part-time opportunities)

    Murphy USASanta Fe, NM, US
    serp_jobs.job_card.full_time +1
    Cashier (full-time & part-time opportunities).As one of the largest national gasoline and convenience retailers with more than 1,700 stores in 27 states, we know that without our committed team, we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    BANQUET SERVER

    BANQUET SERVER

    Courtyard by Marriott- Santa FeSanta Fe, NM, US
    serp_jobs.job_card.full_time
    Banquet Server duties and responsibilities.The duties and responsibilities of a are generally to provide exceptional customer service throughout the entire event process to ensure the highest stand...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Host

    Host

    Applebee'sSanta Fe, NM, US
    serp_jobs.job_card.full_time
    Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee’s in 1999.Over the next two decades we grew by building new stores and acquiring other franchise operators ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt CakesSanta Fe, NM, US
    serp_jobs.job_card.full_time
    Nothing Bundt Cakes Guest Service Representative.The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniqu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    FRONT END TEAMMATE

    FRONT END TEAMMATE

    Food KingSanta Fe, NM, US
    serp_jobs.job_card.full_time
    This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bowling Guest Service

    Bowling Guest Service

    Santa Clara Development CorporationEspañola, NM, US
    serp_jobs.job_card.full_time
    This position is responsible for providing the guest with a delightful bowling experience from the initial reception until the final good-bye in accordance with the Company’s high standards o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    NIGHT AUDITOR

    NIGHT AUDITOR

    Courtyard by Marriott- Santa FeSanta Fe, NM, US
    serp_jobs.job_card.full_time
    Minimum of a high school diploma.Higher level of education preferred.Choice Hotels and Choice Advantage experience a must. Must be able to work night shifts and weekends.Ensure proper completion of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Lead Guest Experience Host

    Lead Guest Experience Host

    Eldorado Hotel & SpaSanta Fe, NM, US
    serp_jobs.job_card.full_time +1
    WORK, PLAY, & ENJOY LIFE WITH HERITAGE.Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Greeter

    Greeter

    WalmartSandia Park, NM
    serp_jobs.job_card.full_time
    As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store.Your warm and friendly demeanor will create a welcoming atmosphere and set the tone for a posit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Regular Full Time Front Desk Agent

    Regular Full Time Front Desk Agent

    Four Seasons HotelsSanta Fe, NM, US
    serp_jobs.job_card.full_time
    Regular Full Time Front Desk Agent.Four Seasons Resort Rancho Encantado Santa Fe is seeking a dynamic individual for Front Desk Agent. An individual who shares our passion for achieving service exce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Hotel Front Desk Clerk

    Hotel Front Desk Clerk

    TradeJobsWorkforce87532 Espanola, NM, US
    serp_jobs.job_card.full_time
    Be part of our success story as a Hotel Front Desk Clerk to perform daily responsibilities with dedication.Ensure compliance with company and safety standards. Provide excellent interactions with cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    United Airlines Reservations Representative (Remote)

    United Airlines Reservations Representative (Remote)

    TradeJobsWorkforce87532 Espanola, NM, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join our growing team as a United Airlines Reservations Representative (Remote) to handle bookings and inquiries from travelers. Stay adaptable to meet changing priorities and business needs.Interac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Goodwill Donation Center Attendant

    Goodwill Donation Center Attendant

    TradeJobsWorkforce87532 Espanola, NM, US
    serp_jobs.job_card.full_time
    We’re looking for a Goodwill Donation Center Attendant to receive donations, organize items, and assist donors.Stay adaptable to changing priorities and business needs. Work with your team to mainta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Associate - Hampton Inn & Suites #30806 - Los Alamos, NM

    Front Desk Associate - Hampton Inn & Suites #30806 - Los Alamos, NM

    Denco FamilyLos Alamos, NM, US
    serp_jobs.job_card.full_time
    Hampton Inn & Suites is looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Access Your Full Potential

    Access Your Full Potential

    Symmetry Financial Group - The Winifred Brown AgencySante Fe, NM, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Entrepreneurial Opportunity Awaits! Are you ready to take control of your destiny and build a thriving business from the ground up?. We're seeking passionate individuals with a hunger for suc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    To Go Specialist

    To Go Specialist

    Olive GardenSanta Fe, NM, US
    serp_jobs.job_card.full_time
    For this position, pay will be variable by location.Our Winning Family Starts With You! .Check out these great benefits!. Flexible schedules to help you balance other life commitments (school, child...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Front Desk Host

    Front Desk Host

    Hyatt Place Santa FeSanta Fe, NM, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Join Legacy Hospitality as a Guest Service Host in our vibrant hotel! As a Guest Service Host, you will be at the heart of providing exceptional guest experiences, showcasing your empathy and compa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30