Office Manager III

Office Manager III

Position Summary

Manages all aspects of the medical practice. Stays abreast of all State and Federal rules & regulations, as they relate to the clinical and administrative segments of the practice. Functions as practice liaison to the SJ C Physician Practice Management Corporation. Responsibilities include staff management, schedule coordination, financial reporting and accountability

Education

Associates of Business - Required

Bachelors of Business - Preferred

Experience

3-5 Years Medical Practice - Preferred

License & Certification

None Required

Core Job Functions

• Audits scheduling and reporting to ensure accurate performance. Ensures requests for standard changes are completed in a timely manner including provider reschedules and No Show reports for practices. Collaborates with administration with regard to department growth, call volumes and workflow changes needed to optimize department performance to ensure excellence in quality and patient care.
• Hires, trains, counsels, disciplines and terminates staff as needed. Responsible for updating co-worker files such as performance evaluations, clinical competencies, job descriptions, organizational chart, net learning module and site orientations. Ensure system and HR policies and procedures are adhered to in all assigned practices.
• Hires, trains, counsels, disciplines and terminates office support staff. Completes change request / posting requests as needed. Responsible for approving staff payroll each pay period.
• Maintains medical record documentation to include charting and filing. Telephone etiquette and messages. Responds to patient concerns or complaints in a constructive timely manner.
• Ensures practice is achieving goals and objectives set by MGM administration. Assists MGM administration in developing operational targets.
• Implements programs and services to improve patient satisfaction. Works with physicians to achieve growth of practice. Addresses all patient concerns and issues.

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