Technical Support Specialist
VirtualVocationsNew Orleans, Louisiana, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Technical Support Specialist to provide customer support in a remote setting.
Key Responsibilities
Respond to and follow up on technical and non-technical customer support issues via phone, live chat, and email
Troubleshoot issues to determine root causes and escalate when necessary
Produce documentation for customer-facing and internal use, including troubleshooting guides and FAQs
Required Qualifications
2 - 3 years of experience in customer service support in an online, B2B or DTC environment
High school education or equivalent required; post-secondary education preferred
Minimum 2 years' experience in a technical customer support role for website or software products / services
Experience with Software as a Service (SaaS) platforms or technical website support required
Hands-on experience with WordPress or other website platforms
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Technical Support Specialist • New Orleans, Louisiana, United States
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