Epic Change Management and Communications Lead

Job Posting Title :

Epic Change Management and Communications Lead

Hiring Department : Dell Medical School

Position Open To : All Applicants

Weekly Scheduled Hours :

40

FLSA Status : Exempt

Earliest Start Date :

Immediately

Position Duration : Expected to Continue

Location : AUSTIN, TX

Job Details : Purpose

The Epic Change Management and Communication Lead will serve as lead change enabler for the Epic implementation. Working closely with the central Marketing and Communications team, the lead will also serve as the project's communication strategist, responsible for developing and executing targeted, audience-specific communications that promote understanding, engagement, and adoption. The Epic Change Management and Communication Lead is responsible for implementing and managing changes within an organization to ensure that business goals are achieved with minimal disruption.

Responsibilities

Change Management Planning and Execution :

Designing and implementing change management strategies and plans that maximize employee adoption and usage while minimizing resistance.

Working closely with project managers and other stakeholders to ensure that changes are implemented smoothly, and deadlines are met

Lead and coordinate user adoption efforts along with training staff and other project team members

Develop plans for both change management and communications that align to overall implementation phases and scope

Change Management Process :

Apply a structured methodology and lead change management activities. Create a strategy to support adoption of the changes required by project or initiative

Conduct impact analyses, assess change readiness and identify key stakeholders

Provide input, document requirements and support the design and delivery of training programs

Complete change management assessments

Identify, analyze and prepare risk mitigation tactics

Coordinate efforts with other specialists

Integrate change management activities into project plan

Evaluate and ensure user readiness

Communications :

Develop and execute a comprehensive internal communications strategy to support Epic implementation and change management, ensuring alignment with enterprise priorities that advance the mission and vision of UT Medical Center.

Collaborate with subject-matter experts, project leadership and super users to create and deliver targeted, audience-specific campaigns and messaging that drive awareness and engagement.

Removed from IT team's additional comms function bullets recommend homing in change management :

Serve as a trusted advisor on change management best practices, helping to build awareness, reduce resistance, and foster adoption of the new Epic system.

Design and manage feedback loops (e.g., surveys, focus groups) to assess change readiness and concerns.

Partner with enterprise Marketing and Communications to ensure all materials adhere to brand, editorial, and messaging standards, using established systems and workflows.

Manage the content lifecycle for internal communications channels including the intranet and email marketing platforms, ensuring timely, accurate and relevant updates.

In consultation with the Strategic Content team, maintain an associated editorial calendar to coordinate communications planning and ensure consistent messaging across channels, audiences and timelines.

Oversee internal distribution lists and segmentation strategies to enable precise targeting of communications, in collaboration with IT and communications stakeholders.

Provide rapid communication support during functional outages or other times of high-impact change, ensuring stakeholders receive timely and accurate information.

Track, analyze and report on communication effectiveness using available metrics and feedback tools to continuously improve strategy, content, and channel performance. Benchmark against industry standards in collaboration with the Digital Experience team.

Required Qualifications

Bachelor's Degree in a health, science, communications or business field, or in lieu of a degree, five (5) years of related professional experience supporting clinical, ancillary, or business environments will be considered.

Strong knowledge of clinical information systems, clinical informatics, data management and administration.

Demonstrated technical ability to produce accurate, grammatically sound written content, with ability to adapt messaging for different audiences and channels.

Demonstrated technical ability to improve written content, including developmental, content, line and copyediting.

Experience working with content management systems.

Experience maintaining brand and style standards and guidelines.

Must have demonstrated experience working with clinicians in a support and / or educational role. Able to exercise problem-solving skills, good judgment based on guiding principles, and organizational policies / practices.

Excellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a team.

Active Epic Certification or Accreditation (considered) in relevant Core application preferred.

Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization required.

Preferred Qualifications

Preferred 5-7 years previous clinical information systems experience or equivalent.

Demonstrated experience as a major participant in an Epic configuration.

Demonstrated understanding of internal communications strategies, best practices, and emerging trends.

Robust knowledge of Associated Press style.

Knowledge of list management best practices.

Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance.

ITIL Foundation certification is preferred.

Active Epic Certification, Accreditation, or Proficiency in related applications is preferred.

Salary Range

$85,000+ depending on qualifications

Working Conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Required Materials

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer :

The University of Texas at Austin, as an equal opportunity / affirmative action employer ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency :

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification :

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify :

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance :

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.